JP Cornerstone use these Professional Practice Guidelines, set up by the international organisation AESC (www.aesc.org), to assist JP Cornerstone Consultants in their business relationships with clients, candidates and the public around the world. JP Cornerstone may amend these guidelines from time to time as the profession evolves and adapts to developments in business practice, technology and the law.
Relationships Between JP Cornerstone Consultants & Their Clients
JP Cornerstone Consultants are partners with their clients in a consultative process aimed at selecting organizational leaders. Success in these partnerships depends upon a strong mutual commitment to the task at hand as well as mutual trust, candor and responsiveness by each party as the search pro-gresses. JP Cornerstone recommends that, in order to avoid misunderstandings later, agreements between clients and consultant firms concerning conduct of the search and other significant matters should be put into writing.
Accepting Client Assignments
Outstanding client service begins with a full understanding of the client organization, its business needs and the position to be filled. A JP Cornerstone consultant should:
- Accept only those assignments that a consultant is qualified to undertake on the basis of the consultant’s knowledge of the client’s needs and the consultant’s ability to perform the specific assignment.
- Disclose promptly conflicts of interest known to the JP CORNERSTONE consultant and accept assignments only if all affected parties have expressly agreed to waive any conflict
- Develop an understanding with the client that, among other things, makes clear the organizational entity that is defined as the client organization, the fees and expenses to be charged, and any ongoing assurances or guarantees relating to fulfillment of the assignment
- Agree with the client concerning any “off-limits” restrictions or other related policies that govern when and how the consultant may recruit from the defined client organization in the future.
- Agree with the client on what information about the position in question will be made available to candidates and sources during the search, when this information will be released, and in what form.
- Advise the client when advertising is required by law or is a recommended strategy for the particular search assignment.
Performing Client Assignments
Consultants should serve their clients with integrity and objectivity, making every effort to conduct search consulting activities on the basis of impartial consideration of relevant facts. Specifically, a JP Cornerstone consultant should:
- Conduct a focused search for qualified candidates consistent with a search strategy agreed upon with the client
- Develop with full client involvement and approval a comprehensive job description for each search engagement and make this available to candidates before they are presented for interview with the client.
- Thoroughly evaluate potential candidates before presenting them for an interview with the client. Such evaluation normally includes in-depth inter-views in person or by videoconferencing, appropriate preliminary inquiries into references and background, and a careful assessment of the candidate’s strengths and weaknesses against the specification for the proposed position. Clients should be advised when circumstances require a modified approach.
- Agree with the client as to what reference and background checks need to be conducted on finalist candidates, what elements these checks should cover, how extensive they should be and who will perform them. (See the JP CORNERSTONE’s Reference & Background Checking.)
- Present information about the candidate to the client honestly and factually and include any reservations concerning the candidate that are pertinent to the position.
- Advise the client promptly and offer alternative courses of action if it becomes apparent that no qualified candidates can be presented.
- Withdraw from the assignment if a consultant determines that a client has characterized its organization falsely or misled candidates and is unwilling to rectify the situation. Refrain from the presentation of resumes in the absence of an existing client relationship.
Preserving the Confidentiality of Client Information
JP Cornerstone Consultants should use their best efforts to protect confidential information concerning their clients. Specifically, a consultant should:
- Use confidential information received from clients only for purposes of conducting the assignment.
- Disclose such confidential information only to those individuals within the firm or to those appropriately qualified/interested candidates who have a need to know the information
- Not use such confidential information for personal gain, nor provide inside information to any other parties for their personal gain
Avoiding Conflicts of Interest
JP Cornerstone Consultants have an ethical obligation to avoid conflicts of interest with their clients. For example, a consultant should:
- Refuse or withdraw from an assignment upon learning of conditions that impair the consultant’s ability to perform services properly, including actual or potential conflicts of interest unless all affected parties expressly agree to waive the conflict.
- Provide to clients the consultant’s undivided loyalty as an advocate and professional advisor in the process of negotiating with finalist candidates. Only in exceptional circumstances, and only with agreement in advance of all affected parties, may candidates be presented to more than one client simultaneously.
- Inform clients of business or personal relationships with candidates that might affect or appear to affect the consultant’s objectivity in conducting the assignment.
- Not accept payment for assisting an individual in securing employment.
RELATIONSHIPS BETWEEN JP CORNERSTONE CONSULTANTS AND CANDIDATES
Although a consultant’s primary relationship is with the client, consultant firms also seek to establish professional relationships with candidates. These relationships should be characterized by honesty, objectivity, accuracy and respect for confidentiality. In building such relationships, a consultant should:
- Explain the relationships that exist between the parties involved in a retainer-based search consulting engagement, and in particular the rights and obligations of the candidate in the process.
- Provide candidates with relevant and accurate information about the client organization and the position.
- Encourage candidates to provide accurate information about their qualifications. Upon learning that a candidate has misled the client or consultant regarding his or her quali-fications, reject the candidate unless the client, candidate and consultant agree that the candidacy should continue following disclosure of the facts.
- Present to clients accurate and relevant information about candidates, and otherwise maintain the confidentiality of information provided by prospective and actual candidates.
- Only provide an individual’s confidential resume or other confidential data with the individual’s prior consent, and in the context of an existing client relationship.
- Advise prospects and candidates of the status and disposition of their candidacies in a timely fashion.
- Explain that only in exceptional circumstances may an individual be presented on more than one search simultaneously, and then only if all involved parties agree.
- Advise candidates that, so long as they remain employed by the client organization, the consultant firm may not approach them as a candidate for a future search without the express permission of the client.
RELATIONSHIPS BETWEEN JP CORNERSTONE CONSULTANTS AND THEIR CONTRACTORS
JP CORNERSTONE CONSULTANTS sometimes rely on contractors and subcontractors to assist in the search process. Services may be subcontracted but responsibility for them cannot be. A consultant should:
- Inform its contractors and subcontractors in writing that they should adhere to the JP CORNERSTONE’s Code of Ethics and Professional Practice Guidelines.
- Avoid contractors and subcontractors whose practices are inconsistent with the standards of professionalism expected of JP CORNERSTONE CONSULTANTS.
RELATIONSHIPS BETWEEN JP CORNERSTONE CONSULTANTS AND THE PUBLIC
JP CORNERSTONE CONSULTANTS should recognize the importance of public trust and confidence in their profession and seek to serve their clients in a manner consistent with the public interest, taking into account differing legal contexts in different countries. Therefore, a consultant should:
- Observe the principles of equal opportunity in employment and avoid unlawful discrimination against qualified candidates
- Promote and advertise consultant firm services in a professional and accurate manner.
- Conduct relations with the media so as to reflect favorably upon clients, JP CORNERSTONE, and the executive search consulting profession.